Question 1

With Enable’s IT asset disposition (ITAD) services, what happens to the IT hardware after Enable receive it?

Accepted Answer

When our customer equipment arrives, it is given a job number and placed in our incoming jobs quarantine storage area.   Customer equipment is safely tested for working order, graded, asset data captured (booked in) and all asset tags are removed.

Enable Next Life decision business rules are applied and based on grading, functionality, suitability for repair/reuse/refurbishing for our online Affordable Tech for disadvantaged program at www.intheclick.org.au (http://www.intheclick.org.au/)offering 15% Social Impact discounts for those most in need.

Enable’s robust Data Sanitisation, Degaussing, and destruction operating procedures carefully manages the process and is undertaken on all devices containing data. Factory resets can also be undertaken for devices as requested.

For data wiping, Enable uses commercial grade software supporting 25 different wipe/erase methods, including Australian ISM-6.2.93 and US DOD 5220.22M, US DOD 5220.22(ECE) OR NIST 800-88. Meets the following ISM controls; ISM-0354; ISM-1065; ISM-1067; ISM-0359 and ISM-1735.
Enable uses NSA approved Garner Crusher for physical destruction of devicesPD-5 HDD Crusher with SSD-1 adapter and IRONCLAD Integrated Auditing System PD-5SSDE IRONCLAD.

End of life equipment is dismantled and/or sent through to the Enable’s vetted and accredited downstream recyclers to ensure full traceability of equipment through the downstream processing stage. All Enable downstream recyclers must hold AS/NZS 5377:2013 Management of E-Waste and or R2 international accreditation

Customers have the option to receive detailed asset reports, data destruction, and e-waste certificates free of charge.

Question 2

What types of decomissioned business and consumer tech does Enable accept?

Accepted Answer

We accept a wide range of decommissioned business hardware including;
 • Computers, Laptops, tablets, notebooks and docking stations
 • LCD Monitors (excluding CRT), keyboards and mice
 • Small Desk Printers, Scanners
 • Server/Comms and networking equipment, switches, storage array
 • Phones (mobile and landline) and modems
 • Power supply units, cables (excluding fibre optic), power boards, adapters, etc  
 • Some AV equipment including projectors, cameras, TV’s
 • Point of Sale equipment – cash registers, scanners, screens, etc
 • CCTV equipment
 • Loose parts e.g. circuit board, hard drives, power supply units, etc (excluding Floppy, zips and tape media, sticks/cards VHS and cassette tapes)
 • Not on the list?  Get in touch(https://www.enableaustralia.org.au/contact)

Question 3

When donating decommissioned tech, how does Enable ensure any remaining data is kept safe?

Accepted Answer

Enable is accredited under AS/NZ 5377, the national e-waste standard, and is regularly audited by an external body for compliance. We offer three types of data sanitisation services: data wiping using Kildisk commercial-grade software, degaussing, as well as physical destruction for the ultimate peace of mind.

For data wiping, Enable uses commercial grade software supporting 25 different wipe/erase methods, including Australian ISM-6.2.93 and US DOD 5220.22M, US DOD 5220.22(ECE) OR NIST 800-88. Meets the following ISM controls; ISM-0354; ISM-1065; ISM-1067; ISM-0359 and ISM-1735.
Enable uses NSA approved Garner Crusher for physical destruction of devicesPD-5 HDD Crusher with SSD-1 adapter and IRONCLAD Integrated Auditing System PD-5SSDE IRONCLAD.

Question 4

Is Enable willing to undertake a Supplier Due diligence vetting process?

Accepted Answer

YES.   When it comes to third party supply chain risk, we’ve got you covered as you are working directly with Enable when it comes to data security, eliminating any unethical e-waste to landfill and related ESG risks with Greenwashing and modern slavery.

We have robust asset management, data security and full traceability of company assets next life decisions for both re-use and end of life equipment.

Enable’s downstream processors are R2 accredited, so just like the 5377 Standard requirements, these suppliers/buyers are also required to trace all parts and materials through their downstream eco-system as well which includes GPS tracking to the end destination for Enable’s dismantled e-waste.

In addition, all downstream processors and waste recyclers are vetted, and reapproved/reviewed yearly – this is a requirement standard 5377 and is managed by the Enable Quality Management system and externally audited each year.

Question 5

What percentage of proceeds are invested in Enable's social and environmental impact?

Accepted Answer

100% of profits from your Social Procurement arrangement with Enable support our charitable mission and are reinvested in Enable's Greener Futures Employability Program and help create full award wage jobs for disadvantaged community.

Enable does not receive any recurrent government service provider funding, so generating revenue is vital in the delivery of our charitable mission.

More on Enable's social, environmental and local economic (jobs) impact at https://www.enableaustralia.org.au/our-impact(https://www.enableaustralia.org.au/our-impact)

Question 6

Am I donating to a Social Enterprise that is a registered not for profit and charity?

Accepted Answer

YES. Enable is a registered Australian charity AND not-for-profit, which means 100% of any proceeds from donated equipment and commercial services are invested into Enable's social and environmental outcomes and impact.

Not all Social Enterprises are charities, and some Social Enterprises are only partly charity owned i.e. 49-50% privately owned.

Customers wanting to maximise your social impact choose 100% charitable entities, who are required to verify their charitable contributions with the Australian Charities and not-for-profit Commission.

Question 7

Can Enable Social Enterprise generate impact data for ESG reporting?

Accepted Answer

With the advent of ESG reporting, organisations look to their Supply Chain partners to provide ESG data, provide a greater level of transparency, meet disclosure requirements and expectations for corporate social responsibility.

Enables Social and Sustainable procurement customers are not just accessing best practice IT asset disposition (ITAD), commercial data sanitisation and nationally certified e-waste services, they simply by the virtue of working with us, inherit our impact, delivering employment programs and pathways (jobs) for highly disadvantaged community in Melbourne’s north.

Read more https://www.enableaustralia.org.au/post/driving-impact-through-data-esg-reporting-meets-enable-social-enterprises(https://www.enableaustralia.org.au/post/driving-impact-through-data-esg-reporting-meets-enable-social-enterprises)

Question 8

Does Enable pay full award wages or supported wages to employees with disabilities?

Accepted Answer

Enable advocate for and pay 100% of award wages to all employees of all abilities.

Question 9

Is Enable Social Procurement ready?

Accepted Answer

Absolutely! Enable is an accredited Social Trader with a proven track record of collaborating with large Corporates and fulfilling national service delivery contracts across various industries.

As of December 2024, Enable had engaged 336 Social & Sustainable Procurement Customers from Government, Corporate, business and not for profit sectors. We are relentless in our pursuit of Circular IT outcomes and advocate strongly for Social Enterprise to be a major part of local value and Circular Economy Eco-systems.

Get in touch to discuss your ITAD requirements and we will help turn your decommissioned tech into ESG reporting outcomes.

Question 10

What services does Enable currently offer?

Accepted Answer

We offer:

Accredited IT asset disposition (ITAD) and recycling services: collections, commercial grade data destruction and reporting, asset and e-waste reporting, on-site bins, as well as re-deployment and some reimaging services.

Online Retailing of great quality affordable tech that is tested, upgraded and ready to use.  15% Social impact discounts available.  Visit www.intheclick.org.au (http://www.intheclick.org.au/)for more information.

Warehousing, fulfillment, and storage services: re-deployment, pick, pack, dispatch, and storage services.

100% of proceeds reinvested to deliver social impact.

Question 11

Does Enable perform the services advertised to customers, or is most of it outsourced?

Accepted Answer

Enable and our community partners carry out  almost all of the services marketed to customers, ensuring that there is little involvement of third-party supply chains, eliminating third-party supply chain and reducing service delivery risk wherever possible.

On occasion, some bulky items such as TV's, or items will glass will be redirected to a local fellow accredited downstream recycler with suitable processing machinery for higher risk items with glass/LCD screens.  Mobile Phones (locked) are processed with the specialists,  Mobile Muster.

Question 12

Can Enable perform the same quality of work as the major players?

Accepted Answer

YES. Enable works with large Corporate, government and business customers delivering high quality IT Asset Disposition (ITAD) services. 
Enable is accredited under the national E-Waste Standard (AS/NZ5377) for the collection, storage, transport, treatment, refurbishment, and re-market of end-of-life electronic waste.

Read more about our ITAD services 
https://www.enableaustralia.org.au/it-recycling(https://www.enableaustralia.org.au/it-recycling)

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